Shipping policy

Shipping Policy – ForzaPure

Last updated: [30/05/2025]

At ForzaPure, all our products are made to order and shipped as fast as possible. Below you'll find our shipping methods, delivery times, and everything you need to know about how your order reaches you.

📦 Order Processing Time

Orders are processed and shipped within 1 to 4 business days (Monday to Friday), depending on stock and carrier availability.
You will receive an email with your tracking number once your order has shipped.

🌎 Shipping Zones & Delivery Time

Region	Carrier	Delivery Time
🇺🇸 United States	USPS / USPS Priority	1 to 4 business days
🇨🇦 Canada (Zone 1)	FedEx	3 to 5 business days
🇪🇺 Europe (Zone 2)	FedEx	3 to 5 business days
🌍 International (Zone 3)	FedEx	3 to 5 business days

🌍 INTERNATIONAL ORDERS (FRANCE, UK, CANADA)

We are proud to serve our international community! Please review our specific policies for orders shipped outside the USA:

📦 Customs & Import Duties: Your order may be subject to local customs fees, import duties, or VAT. These charges are not included in our shipping rates and are the sole responsibility of the customer.
🚫 Refused Shipments: If a package is returned to ForzaPure because the customer refused to pay local customs duties or taxes, the original shipping fees will not be refunded.
💳 Store Credit & Deductions: As per our policy, refunds are issued exclusively as Store Credit (Digital Gift Card). Any return shipping costs incurred by ForzaPure to bring the package back will be deducted from your final Store Credit amount.

💰 Shipping Rates

Shipping fees are calculated at checkout based on your location and order size.
We do our best to offer fast and affordable delivery worldwide.

🔎 Tracking Information

Once your order is shipped, you’ll receive a tracking email to monitor your delivery in real time.

🚨 Delays & Responsibility

We are not responsible for delays caused by carriers, customs, or incorrect shipping details.
If your package is marked as "delivered" but not received, please contact the carrier first. If you need help, reach out to us at support@forzapure.com.

📦 DELIVERY ISSUES & RETURNS

At Forzapure, we take full responsibility for the quality of our shipping. If you encounter any issue with your delivery, please follow the guidelines below:

Damaged Items or Errors: You have 14 days after delivery to report a damaged product or a shipping error to support@forzapure.com. Please provide your order number and clear photos.
Failed Delivery: If a package is returned to us due to an incorrect address, the customer's absence, or failure to claim the package, the customer is responsible for all reshipping costs. After analyzing your request, we may issue Store Credit (Gift Card) for the order or product value if the claim is deemed legitimate. No monetary refunds will be issued.
Lost or Stolen Packages: Forzapure is not responsible for packages confirmed as "Delivered" by the carrier. We will provide all tracking data for your investigation with the shipping company.
Our Solution: For all validated issues, we strictly issue Store Credit (Gift Card) equal to the order or product value. In accordance with health and safety reasons, we do not accept physical returns and no monetary refunds will be granted.